American Jewelry Supply

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About us: American Jewelry Supply

Ajs Tools

Selection, service, innovation. AJS is your complete jewelry supply source. We are equipped to be the best. Conveniently located in the jewelry district of New York, we are able to provide hands on customer service, 24 hours a day, 7 days a week. In addition, we have a team of dedicated owners, and employees who are waiting to help, we are not order takers but proven customer service dedicated to provide product knowledge. We can have next day delivery if order is placed by 4:15 P.M. We stock over 20,000 items in our modern day facility.

We not only cater to the jewelry manufacturers, but to individual casters, refiners, assayers, polishers, retailers, hobbyists, education, government and institutions, international and domestic, etc. We can help with turnkey operations, set up your repair bench, install an entire factory, assist in the needs for repair shops in jewelry stores, or help with any application you ask us to. We have been providing full service support for generations, and the collective experience of our staff totals in excess of 100 years! Contact us via our toll free number, at 800-772-4335, or locally and internationally contact us at 732-432-0101, or fax us at 732-432-0202, or reach us via the internet at www.AJStools.com or www.amercianjewelrysupply.com.

Besides our catalog, and calling us, you can see us at the MJSA show in New York City usually in March of every year, the JA International Shows in New York City in February and July of every year, the JCK Las Vegas Show in June. We pride ourselves on customer service and satisfaction, we are family oriented, we know we have competition, and our goal is to keep on improving. At any time, you see or hear of an item not in our catalog, tell us, we probably have it or we will source it. The jewelry industry is not as large as you might think, we deal with all of the major manufacturers in the U.S. and abroad, so sourcing what you need is simple as asking.

Unlike other companies, the owners of AJS are both involved in the sales and purchasing of the products we sell. Whether it's a seldom used bur, odd sized buff, unusual shaped crucible, one of a kind pliers, or a casting machine to fit your operation, we are here for you! We do not want to sell anything where you are dissatisfied. We always like to think an educated consumer is an AJS consumer.

Our guarantee is one of the best in the industry. We guarantee everything we sell to be free from defects. If you are not completely satisfied with any product, return it in its original packaging, in new condition and we will exchange, replace or issue a credit. We are unable to accept returns on special order items, unless it is not in working condition or damaged. The warranty also does not include incidental and/or consequential items such as delivery costs. All products have full manufacturers warranties. We have a team of trained technicians who also do repair and servicing of all products we sell.

It is our goal to offer you the best, most competitive prices and selection. We have omitted prices from the catalog, however, upon request we will send our current price list. As with every business, our prices change due to exchange rates, customs (see my letter) and other factors we can not control. We deal with hundreds of manufacturers, and they all change their prices at different times of the year.

Ordering is easy at AJS. We do not bombard you with a million questions like other companies. If you need help or have questions, we are there for you. If you have the item number that expedites the order. If you give us the item description, we will help! Our phone lines are always available to assist you. If we are busy, or unavailable, please leave a message. Orders can be faxed, and we will respond quickly with any question you may have. Shipping options are usually UPS, RPS, FedEx, USPS, or Airborne Express. We will always chose the most economical way available and permissable. If the weight is too heavy we will ship by truck freight. In many cases we have obtained in expensive pallet rates to save you shipping costs. If you are located within our metropolitan (New York, New Jersey vicinities) area, we can offer you delivery by AJS truck.

Additional fees for hazardous materials (certain chemicals, binders and other items) will apply.

We accept Visa and Master card. Inquire about other charge cards as we are constantly updating. UPS orders can be shipped COD, with an added charge. Open orders are available to established accounts. If needed, please request a credit application. Rating in the JBT, banking and credit references will be necessary.

Peter & Dan